At Your Service
Wherever your office is located, we will do everything possible to service you like a local lab. We promise you will not see any difference in service whether we are 2 or 2,000 miles from you.
FedEx drivers will pick up and deliver cases at your office. We pay for overnight delivery both ways. We will supply you with prepaid and preprinted labels to minimize your shipping efforts. Other arrangements can be made to use USPS, UPS, or any other delivery method of your choice.
All cases will be completed in 5 working days so they may be returned to you in 7-9 business days including shipping both ways. We believe that getting cases back quickly is good for patient satisfaction and your cash flow.
You will find it a pleasure to work with a lab where all technicians are highly trained. Every case has to be perfect in order to pass our multi-level quality control. Mistakes are not tolerated.
We are fully equipped to receive your digital images that may assist us in fabricating the best looking restoration possible based on your patient’s individual needs or so we may discuss different treatment options with you. You may e-mail the images to us or send them utilizing any available media, such as CD, flash drive, or other computer media.
Due to our extremely low remake ratio, all our restorations are unconditionally guaranteed for life. We will remake any restoration, free of charge, should it ever fail for any reason.
We pride ourselves on the ability to fine tune every aspect of the restoration to your individual style and methods including preparation, impression taking techniques, preferences of occlusion, contacts, contours, shades or anything else that you specifically would like done.
We take into consideration that different impression materials have different expansion ratios. Combined with individual preparation styles, die stone, metal shrinkage and other variables in the fabrication process that may result in a tight or loose fit, tight or loose contacts, and inaccurate occlusion or margins. Based on your feedback, we will synchronize all aspects so that your restorations will consistently be placed with little to no adjustment. We understand the value of chair time.
We are proud to support the National Foundation of Dentistry for the Handicapped. For a number of years we have fabricated many restorations for the less fortunate, free of charge. We encourage other labs to do the same.